Privacy Policy and Terms of Service

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EH Health and Wellness Services is committed to safeguarding the privacy of our clients and visitors. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information. By accessing our services or visiting our website, you agree to the terms outlined in this Privacy Policy and our Terms of Service.

1. Information We Collect
We may collect personal information such as names, contact details, medical history, and insurance information to deliver effective and personalized health care services. Additionally, we may gather non-personal information including IP addresses, browser types, and device identifiers for analytics and system administration.

2. How We Use Your Information
The information we collect is utilized to provide health care services, improve our offerings, and meet legal obligations. We do not share, sell, or rent your personal information to third parties for marketing purposes.

3. Consent to Contact
By providing your contact information, you consent to receive communications from EH Health and Wellness Services via email, phone, and SMS. This may include updates about your care, appointment reminders, and other important information related to our services. You may opt out of receiving SMS messages at any time by replying "STOP" or contacting us directly. SMS Opt-In is not shared.

4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our staff receives training on the proper handling and safeguarding of sensitive data.

5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website and gather information about your preferences. You can adjust your browser settings to disable cookies, but this may affect the functionality of certain features. 

6. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Access and Control of Your Information
You have the right to access, correct, or delete your personal information held by EH Health and Wellness Services. To exercise these rights or for any inquiries regarding your data, please contact us at contact@ehhealth.org or call us at (818) 900-0806.

8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

9. User Rights
Depending on your jurisdiction, you may have additional rights regarding your personal information, including the right to:

• Request information about how your data is processed.
• Withdraw consent for processing your data.
• Request portability of your data.
• Lodge a complaint with a data protection authority.

10. Compliance with Laws
EH Health and Wellness Services complies with applicable data protection laws and regulations, including the California Consumer Privacy Act (CCPA) and the Health Insurance Portability and Accountability Act (HIPAA). We regularly review and update our practices to ensure ongoing compliance with evolving privacy standards.

11. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy periodically. Any changes will be posted on our website with the revised effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

12. Terms of Service (TOS)

12.1 Acceptance of Terms

By accessing or using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must discontinue use of our services immediately.

12.2 Use of Services

• Services are provided solely for lawful purposes.
• You agree not to misuse our services, including attempts to disrupt, damage, or gain unauthorized access to systems.
• Any medical or health-related information provided is for professional use within the scope of care and not for resale or redistribution.

12.3 User Responsibilities

• You are responsible for providing accurate and complete information when registering or receiving services.
• You agree to maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.

12.4 Limitations of Liability

EH Health and Wellness Services is not liable for indirect, incidental, or consequential damages arising from the use of our services, except where prohibited by law.

12.5 Intellectual Property

All content, logos, and materials provided through our website and services are the property of EH Health and Wellness Services and may not be copied, reproduced, or 

distributed without prior written consent.

12.6 Termination

We reserve the right to suspend or terminate access to our services at our discretion, including for violations of these Terms of Service.

12.7 Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or Terms of Service, please contact us at:

• Email: contact@ehhealth.org
• Phone: (818) 900-0806